Thank you for shopping at the SuperBox Official Store. We are confident in the quality of our products and hope you are completely satisfied with your purchase.
If you purchased any SuperBox product from our website, we accept returns or exchanges within 30 days of delivery and provide a one-year warranty.(This policy only applies to orders placed through superbox.center.)
The process for returns is as follows:
Contact our Customer Service department by emailing us at "support@superbox.center"
To be eligible, items must be:
The product shows no signs of use or user-caused damage
The product is in its original packaging and includes all original accessories
The original order number or valid proof of purchase is provided
We cannot accept returns on:
Products that show signs of use or damage
Clearance or final sale items
Products returned without prior authorization
If the return is due to our error (e.g., wrong item, defective product), we will cover the return shipping cost.
If the return is for other reasons (e.g., changed mind), customers are responsible for return shipping fees.
We recommend using a trackable shipping service for returns to ensure safe delivery.
Contact our customer service team at support@superbox.center with your order number and reason for return.
Wait for return authorization and instructions.
Ship the item back to the address we provide.
Once your return is received and inspected, we will notify you via email.
Approved refunds will be issued to your original payment method within 5–7 business days.
Shipping fees (if any) are non-refundable unless due to our error.
If you have any questions about your return or the process, please don’t hesitate to reach out. We’re always here to help.
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